Cancellation & Refund Policy

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Cancelling your tour

• Cancel at least 24 hours before your scheduled departure time and you receive a full refund.
• Cancellations made less than 24 hours before departure are not refundable.
• To cancel or change a booking, email us using the address at the bottom of this page.

Rescheduling

• Moving your tour to a different date is free of charge, provided you request it more than 24 hours before departure.
• Changes requested inside 24 hours of the start time cannot be accepted, and no refund or reschedule will be possible.
• If you reschedule, the cancellation policy continues to run from your original booking date and time, not the new one.

Switching tours

• Switching to a more expensive tour (including a custom private tour) requires payment of the difference. There are no additional processing fees.
• Switching to a less expensive tour means the difference is refunded to your original payment method.

Late arrivals and no-shows

You are responsible for being at your pickup point at the confirmed time. We will send your pickup time and location by email after booking. The vehicle will normally wait a few minutes, but if you miss your tour, no refund is provided.

If we cancel

• If your tour is cancelled for any reason — including weather or other circumstances outside our control — you will be notified as soon as possible and receive a full refund to your original payment method.
• In the event of a vehicle breakdown, we will make every effort to continue the tour, which may include sending a replacement vehicle. No refund is provided for time lost or for a change of vehicle. If the tour cannot continue at all, you receive a full refund.

Timing

All cancellation and change cut-off times are based on the local time of the experience — Eastern Time (Toronto).

How to reach us

Email hello@niagaraprivate.com